Telephone customer service is a freaking joke. I can't really place my finger on the exact day when the shit hit the fan with telephone support. I think it kind of falls under the same category as attempting to watch grass grow.

Dell.com at one point in time,  had pretty decent customer service. Unfortunately, their phone supports today totally sucks ass. It's terrible. Absolutely dreadful. I had to get warranty work done on my notebook and the experience was something I won't forget.

I started my venture by going to www.dell.com to get their phone number. I called, the number shown on their web site and navigated my way through the menu options. I was prompted to enter my service tag number and a few other pieces of info. After that was done, I was put back into their holding pattern for about ten minutes. At that point in time, someone picked up the phone and I had to re-verify all the stupid information I had already plugged into their system. (What is the point of making me enter it into the phone in the first place if you're going to ask again).

Having gone through all that, finally I can explain that I need to get warranty work on my stupid notebook. Quickly I was interrupted and told that I need to contact their support department. I was issued out the proper phone number and the call was ended.

So, now I proceeded to call the second number, having to go through all the same process as mentioned above. After about 15 minutes of being on hold, a person picked up (mind you he had really bad broken English) and explained to me that the service department to handle my request is closed.

WTF is wrong with telephone support and customer service today? I freaking blows... I paid very good money for my notebook and even more money to have a bull shit warranty. Little did I know that I would have to invest over 8 hours into getting warranty work processed on my notebook computer.

Don't get me wrong, Dell computers are awesome and their support was awesome too, at one point in time. But just like attempting to watch grass grow, you don't notice a difference on a day to day basis. However, if you step out on to your porch and look at your grass after two weeks from mowing it, you'll see a difference. If you're last contact with Dell was about a year ago and if you call them today, not only will you have a pain in your ass, but you'll want to take your computer and shove it up Dell's ass.

9:50 PM